Privacy Policy
Last Updated: April 14, 2026
Table of Contents
1. Introduction
This Privacy Policy describes how Codewoom ("we", "us", or "our") collects, uses, and protects your personal information when you use our services in India. We are committed to protecting your privacy and rigorously complying with applicable Indian laws, including the Information Technology Act 2000, the SPDI Rules 2011, and the Digital Personal Data Protection Act, 2023 (DPDPA).
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information when you use our services or request a consultation:
- Contact Information: Name, email address, phone number, and company details
- Project Information: Project requirements, business goals, design assets, and brand guidelines
- Account Information: Access credentials or API keys (securely shared) necessary for development, deployment, and analytics
- Financial Information: Billing details, payment method info, and transaction history for invoicing
2.2 Sensitive Personal Data or Information (SPDI)
As a digital services agency, we minimize the collection of Sensitive Personal Data. We do not collect health data, biometric data, or government IDs unless strictly required for a specific enterprise compliance reason. We only collect financial information (like billing details) strictly to process payments, utilizing secure third-party gateways (e.g., Stripe or Razorpay).
2.3 Automatically Collected Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, search queries
- Location Data: GPS coordinates, Wi-Fi access points (with your permission)
- Cookies and Similar Technologies: Session data, preferences, and analytics information
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide, maintain, and improve our services
- Account Management: To create and manage your account
- Communication: To send you updates, notifications, and marketing communications (with your consent)
- Payment Processing: To process transactions and prevent fraud
- Personalization: To customize your experience and provide relevant content
- Analytics: To analyze usage patterns and improve our services
- Legal Compliance: To comply with applicable laws and regulations
- Security: To protect against unauthorized access, fraud, and abuse
- Customer Support: To respond to your inquiries and provide assistance
4. Data Sharing and Disclosure
We may share your personal information in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Payment processors and financial institutions
- Cloud hosting and storage providers
- Analytics and marketing platforms
- Customer support services
- Email and SMS service providers
4.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Requests from government authorities or law enforcement agencies
- Compliance with applicable laws and regulations
- Protection of our rights, property, or safety
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
Important: We will not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.
5. Data Storage and Security
We implement reasonable security practices and procedures to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:
- Encryption of data in transit and at rest
- Secure socket layer (SSL) technology
- Regular security audits and assessments
- Access controls and authentication mechanisms
- Employee training on data protection
- Firewalls and intrusion detection systems
Data Storage Location: Your personal information is primarily stored on servers located in India. In some cases, data may be stored on secure servers in other countries, subject to appropriate safeguards and compliance with Indian data protection laws.
6. Your Rights Under Indian Law
Under Indian law, you have the following rights regarding your personal information:
6.1 Right to Access
You have the right to access your personal information that we hold and obtain a copy of such information.
6.2 Right to Correction
You can request correction of any inaccurate or incomplete personal information.
6.3 Right to Withdrawal of Consent
You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
6.4 Right to Opt-Out
You can opt-out of receiving marketing communications from us by:
- Clicking the "unsubscribe" link in our emails
- Contacting us using the details provided below
- Adjusting your account preferences
6.5 Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
6.6 Right to Deletion
You may request deletion of your personal information, subject to legal retention requirements and our legitimate business needs.
To exercise any of these rights, please contact us using the information provided in Section 13.
8. Third-Party Services
Our services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
We may integrate third-party services such as:
- Social media platforms (Facebook, Twitter, LinkedIn)
- Payment gateways (Razorpay, Paytm, PhonePe)
- Analytics tools (Google Analytics)
- Customer support platforms
9. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.
10. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:
- The nature of the information
- Legal and regulatory requirements
- Contractual obligations
- Legitimate business purposes
When personal information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.
11. International Data Transfers
While we primarily store data within India, some of our service providers may be located outside India. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Your explicit consent
- Compliance with applicable data protection laws
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to your registered email address
- Displaying a prominent notice on our platform
The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Contact Information
Codewoom
Email: privacy@codewoom.com
Location: India
Grievance Officer: Codewoom Support Team
Grievance Office Email: support@codewoom.com
The Grievance Officer shall respond to your complaint within one month from the date of receipt of the complaint.